Zwroty i reklamacje

In accordance with the applicable provisions of the Act on consumer rights (Journal of Laws of 2014, item 827), the Customer has the right to withdraw from the contract without giving any reason within 14 days. The right to withdraw from the contract is not applicable to orders for items manufactured according to customer specifications.

To make a refund, complete the withdrawal form and send it by email to:

The returned goods must be delivered to the address Zwycięzców 40 / 169.03-938 Warsaw.

The customer bears the direct costs of returning the subject of the order. We do not accept parcels sent for downloading.

Form of withdrawal from the contract.

We make every effort to ensure that products sent to you do not have any defects. However, if the purchased product does not meet your expectations, you can advertise it. To do this, print and complete the complaint form available HERE.

Please return the completed form together with the proof of purchase and the product you want to advertise to: Mamastory s.c. ul. Zwycięzców 40 / 169.03-938 Warsaw

The complaint will be processed within 14 days. We will inform you by e-mail or by phone about how to solve it. If the complaint is considered justified, immediately after considering the complaint, we will repair or replace the advertised goods with a full value.